EDUCATION
Amongst a leading University from South Africa.
Several campuses and equally complex network infrastructure, they were finding it challenging to pinpoint causes of failures.
License and AMC became a challenge and the operation cost was adding up.
Must explain to you how all this mistaken idea of denouncing pleasure and praising pain was born will give you a complete account of the system pain can procure.
Step1: Define the problem:
Differentiate fact from opinion.
Specify underlying causes.
Consult each faction involved for information.
State the problem specifically.
Identify what standard or expectation is violated.
Determine in which process the problem lies.
Avoid trying to solve the problem without data.
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Step2: Generate solutions:
Postpone evaluating alternatives initially
Include all involved individuals in the generating of alternatives
Specify alternatives consistent with organizational goals
Specify short- and long-term alternatives
Brainstorm on others’ ideas
Seek alternatives that may solve the problem.
Step3: Evaluate:
Evaluate alternative relative to a target standard
Evaluate all alternatives without bias
Evaluate alternatives relative to established goals
Evaluate both proven and possible outcomes
State the selected alternative explicitly.
Step4: Implement:
Plan and implement a pilot test of the chosen alternative
Gather feedback from all affected parties
Seek acceptance or consensus by all those affected
Establish ongoing measures and monitoring
Evaluate long-term results based on a final solution.
DataGridz implemented the SolarWinds Monitoring solution. We redefined the process, SLA guide lines and suggested best practices during this engagement. The overall automation exercise was well appreciated by their management team.
We established single point of network monitoring, reducing software usage License cost. Incident response time was improved and so was ability to solve technology challenges.
